Doorway to Dorkness Terms & Conditions

1. Interpretation and Scope

These terms are applicable to the users of the website and any transactions done in the stores operated by Doorway to Dorkness or under its licence. The Domain name Doorwaytodorkness.co.uk, and all subdomains, (hereinafter referred to as “Website” ) is owned by Doorway to Dorkness.

Scope – Your use of this website & services in the store are governed by the following terms and conditions (“Terms of Use”) including the applicable policies which are incorporated herein by way of reference.

If you transact on the website or in store, you agree to be bound by the Terms of Use. You shall be subject to the policies that are applicable to the website and stores for such transactions and/or access. By mere use of the website, you shall be contracting with Doorway to Dorkness Limited and these Terms of Use including the policies constitute your binding obligations with Doorway to Dorkness.

Part I of the terms apply to both Online and Store orders, whereas Part II and Part III apply to Online and Stores respectively.

2. Definition

1. “Affiliates” means any website operator, retailer, kiosk operator, direct marketing company, telemarketer, or operator of other direct marketing campaigns that has entered into an agreement with Doorway to Dorkness which compensates the affiliate for transactions resulting from business directed to the Doorway to Dorkness by the affiliate.
2. “Buying” shall mean purchase of any product by a Customer from Doorway to Dorkness.
3. “Doorway to Dorkness” includes Doorway to Dorkness Limited and its Group companies and any of the stores run by its Franchisees.
4. “Cookies” means small text files which our website places on your device to store information about your shopping session and to identify your device.
5. “Customer” means a person or organisation that buys, sells or exchanges products with Doorway to Dorkness in store or online.
6. “Exchange” shall mean an act of giving one thing and receiving another in consideration to cash, kind or donation.
7. “Personal Information” means the details provided by you on registration or at the time you become a member and/or any subsequent information that you provide after or before the registration;
8. “Product/s” mean chattels real (movable property) bought, sold or exchanged between a Customer and Doorway to Dorkness, and also those products that are sent to Doorway to Dorkness for sale but for which transaction has not yet been completed
9. “Product Description” means that part of the website where the description of the particular product is provided.
10. “Selling” shall mean any product sold by a Customer to Doorway to Dorkness.
11. “Store” means a Doorway to Dorkness retail store.
12. “User” means a person who uses or accesses this website and/or is a Customer.
13. “Users” means the users of the website collectively.
14. “Website” means the website located at Doorwaytodorkness.co.uk and its subdomains and any subsequent URL which may replace it.

PART – I (General)

3. Product Warranty

3.1 28 DAYS WARRANTY: Doorway to Dorkness offers a 28 day warranty on all items with certain exceptions as detailed in clause 3.1.1.

3.1.1 Exceptions to the Warranty – This warranty does not cover the following-

a. Physical damage

b. Liquid damage

c. Any damage caused by rooting/ jailbreaking a device

d. Removable covers such as battery covers, port/interface covers and lens caps

e. Any items with single use codes e.g. software, game activation codes or subscription codes

f. Any items offered under Doorway to Dorkness Apparels

3.1.2 Removable consumable parts – Consumable parts that degenerate over time but are not fixed e.g. batteries, bulbs will be covered for 30 days from purchase.

3.1.3 Non removable consumable parts – sealed batteries will be covered for the full duration of the warranty.

3.2 Doorway to Dorkness bears no responsibility for your loss of data, please ensure that all data is removed from the device before booking in for warranty or returning the device.

3.3 If the product sold by Doorway to Dorkness is found to be faulty or develops a fault within the first 30 days of sale Doorway to Dorkness will refund to the original value and via the same payment method.

3.4 If the product develops a fault after 30 days and within 6 months of sale, Doorway to Dorkness the defective product will be fully tested to verify the fault. Doorway to Dorkness will repair or replace the product if the product is found defective otherwise it will be handed back to you or dispatched back to you in case of online orders. If you have already had a repair/replacement that has become faulty again, the refund processed would be to the original value as per the Terms of Use.

3.5 If the product develops a fault after 5 Day from the date of sale, Doorway to Dorkness will replace/repair the product. If you have already had a repair/replacement that has become faulty again, the refund processed would be to the current value/original value (whichever is the lower) as per the Terms of Use.

3.6 All products sent to Doorway to Dorkness for refund or return under warranty are made pursuant to a shipment contract. Prior to Doorway to Dorkness receiving such products the risk of loss and title for such products remains with the Customer.

3.7 This warranty does not cover physical damage, damage or failures which result from accident, misuse, abuse, neglect, mishandling, misapplication, faulty installation, improper maintenance, and improper voltage supply, interference from or with other electronic devices, alteration, improper modification, firmware flashing, bios flashing or service by anyone other than Doorway to Dorkness or an agent approved by Doorway to Dorkness.

4. Returns policy

4.1 Doorway to Dorkness will only accept Products returned that are:

(a) Accompanied by a valid proof of purchase for the Products.

(b) Returned Products to Doorway to Dorkness should contain all items included in the original Product.

4.2 All returned Products need to be tested and the fault verified before any refund, repair or replacement can be issued.

5. Unwanted product policy :

In our unique 48-hours returns policy, the Customer is entitled to return an Unwanted item within 48-hours of sale for a full refund to a Doorway to Dorkness voucher. Refund will be subject to testing and if the item is returned in the same condition as sold. In order to prevent abuse, Doorway to Dorkness reserve the right to limit the number of exchanges from a specific customer.

6. Description of Products: All Products are second hand unless specifically stated and all Product descriptions and images are for display purposes only and do not represent the finished Product.

6.1 Box contents may vary; additional downloadable content listed on the box may not be included.Doorway to Dorkness cannot confirm the price of a product until your order is accepted in accordance with our policies.

6.2 Images – images are for illustration purposes only. Actual product design may vary from image.

6.3 Condition of products – the price will vary depending on the cosmetic condition of the Products and its accessories. We break this down in


6.4 Games consoles are graded as one of the following –

6.5 Doorway to Dorkness reserves the right to amend prices anytime without prior notice.

7. Buying from Doorway to Dorkness

7.1 You hereby acknowledge your sole responsibility to ensure that you have the relevant compatible accessories, suitable power step-downs, equipment, software, display devices and relevant machinery or otherwise needed to safely connect the products to power supplies, mains power, batteries and other devices.

7.2 For the purposes of maintaining appropriate demand and supply and ensure ‘natural’ price fluctuations and stock availability for the benefit of all our customers, Doorway to Dorkness reserves the right to limit the number of units of any particular item, sold to any individual customer, at any time.

8. Selling to Doorway to Dorkness

8.1 Doorway to Dorkness reserves the right to refuse to purchase any Product at their sole discretion.

8.2 Doorway to Dorkness reserves the right to limit the number of purchases at their sole discretion.

8.3 Once you sell your Products to Doorway to Dorkness, the ownership will be transferred to Doorway to Dorkness. You also warrant that you are the rightful and legitimate owner of the product or have been authorised to sell the product and that the product is free from any encumbrances or third party claims. In case the Products are later found out to be stolen, or encumbered and/or fake, we reserve the right to pursue legal remedy (both civil and criminal) against you.

8.4 Please note that prices quoted on our website are subject to change without prior notice. Doorway to Dorkness can pay for the items it bought in cash/bank transfer or vouchers, as per your choice.The price offered in cash varies from the price offered in voucher or exchange. Vouchers once issued, cannot be transferred by us to any other person and they hold no cash value. However, vouchers can be sold to someone else by you but at your own risk. Doorway to Dorkness shall not be liable for fraud arising out of or in connection to this. The person who holds the voucher will be considered to be the rightful owner of the voucher.

8.5 Obligation to wipe data: It is the sole responsibility of the Customer to ensure that any device sold to Doorway to Dorkness is clear of any personal information. The Customer would use all reasonable measures to wipe/erase the data on the device or any additional storage device included in that device.

8.6 If a purchase exceeds the redeemers voucher balance, the remaining amount must be paid by an additional voucher, cash or any other payment method being accepted by Doorway to Dorkness at that point in time.

9. Registration/Membership

9.1 You warrant that:

9.1.1 The personal information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects.

9.1.2 You will update your account to reflect any changes to your personal information.

9.1.3 You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

9.2 If you wish to sell or exchange products you must become a Doorway to Dorkness member and in doing so, agree to be bound by the additional terms and conditions of membership (available on request from any Doorway to Dorkness store). For more information please refer to our membership requirement

9.3 If you sell your products in store and choose FPS (bank transfer) as the method of payment, we will create an online account for you so that we can process the payment.

9.4 You may only have one Doorway to Dorkness Online account and one Doorway to Dorkness Store account registered with Doorway to Dorkness. If you hold more than one Online or Store account with Doorway to Dorkness the most recently created account will be considered valid and all pre-existing accounts will be suspended.

10. Intellectual Property Rights

10.1 Copyright

All content included on the Doorway to Dorkness website or displayed in store, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Doorway to Dorkness or its content suppliers and protected by UK and international copyright laws.

10.2 Trademarks

Doorway to Dorkness and other marks indicated on Doorway to Dorkness’s website site and/or store are registered trademarks of Doorway to Dorkness, or its subsidiaries, in the UK and other countries. Doorway to Dorkness and other graphics, logos, page headers, button icons, scripts, and service names are trademarks or trade dress of Doorway to Dorkness or its subsidiaries.

11. Export Limitation

Certain Products sold by Doorway to Dorkness may have been purchased from outside the United Kingdom under certain agreements that restrict or forbid subsequent re-exportation from the United Kingdom. The Customer will not export any Product sold by Doorway to Dorkness without first obtaining all appropriate approval from the relevant authorities.

12. Limitation of Liability

12.1 While Doorway to Dorkness will use reasonable endeavours to verify the accuracy of any information on the website or displayed in the store, Doorway to Dorkness makes no warranties, whether express or implied in relation to its accuracy.

12.2 Doorway to Dorkness will not be liable, in contract, tort for:

12.3 Doorway to Dorkness’s liability whether in contract, tort or otherwise in respect of any defect in the Products or for any breach of the Terms of Use or of any duty owed to the Customer in connection herewith shall be limited in the aggregate to the price of the Products in question.

13. Severance

If any part of the Terms of Use shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Terms of Use and shall not affect the validity and enforceability of any of the remaining provisions.

14. Indemnity

You agree to indemnify Doorway to Dorkness fully from any third party claims arising out of your negligence.

15. Notice

15.1 Any notice given under or pursuant to these Terms of Use may be sent by hand or by post or by registered post or by recorded delivery. It would first be received by the addressee in normal business hours.

15.2 The registered company name and address is:


16. Applicable law and Dispute Resolution

While transacting with Doorway to Dorkness, you agree to be bound by the laws of England and Wales.

17. Data Protection

Kindly refer to our Privacy policy 

18. Age Restrictions

18.1 The Customer placing orders or making purchases, confirms that he/she is of the appropriate age to receive and view the specified certification of the title(s) of the Product he/she has ordered/purchased.

18.2 Any Customer ordering or purchasing a Product for or on behalf of a third person shall need to make sure that the intended recipient of the order is of the appropriate age to receive and view the specified certification of the title(s) he/she has ordered/purchased.

18.3 If you are under 13, you may use the website only with involvement of a parent or guardian.

Doorway to Dorkness and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion or refuse to sell in the store if not accompanied by a parent or guardian.

19. Force Majeure

Doorway to Dorkness shall not be liable for any default due to any Act of God, war, strike, lockout, industrial action, fire, flood, drought, storm or other event beyond the reasonable control of Doorway to Dorkness.

PART – II (Online only)

20. Buying, Selling and Exchange of Products

20.1 Buying from Doorway to Dorkness

20.1.1 Any order placed online will be considered as a binding contract, when, the order will be dispatched by Doorway to Dorkness unless it has been cancelled by Doorway to Dorkness or the Customer. Doorway to Dorkness may cancel the order in case the Product is unavailable from the stock, or proper payment has not been made by the Customer. Doorway to Dorkness may also cancel the order if the Customer doesn’t meet the eligibility criteria or is in breach of the Terms of Use.

20.1.2 Contract cancellation: An order can be cancelled till the time it has been dispatched.

20.1.3 Unwanted Products: As per the distance selling regulations you have until 14 days to return the Product as unwanted. Outside the 14 day period, Doorway to Dorkness reserves the right to refuse any refund or exchange for the Products which are not faulty.

20.1.4 Order Delivery – Doorway to Dorkness is only able to deliver orders to the UK billing address mentioned on your bank/credit card account or to the registered UK address of your PayPal account used for the transaction. Doorway to Dorkness is not liable for any missed delivery, due to an incorrect or incomplete address entered by you.

20.2 Selling to Doorway to Dorkness

20.2.1 Your obligation is to dispatch the Products that you are selling to Doorway to Dorkness in a timely manner. Your Product must be received by Doorway to Dorkness at the designated location within ten [10] days of your order being placed. Quoted prices may vary or orders may be cancelled if Products are not received within this period.

20.2.2 All products sent to Doorway to Dorkness are made pursuant to a shipment contract. Prior to Doorway to Dorkness receiving such products the risk of loss and title for such products remains with the Customer.

20.2.3 You must ensure that all parts of your order are sent at the same time. Should Doorway to Dorkness receive only part of your order, Doorway to Dorkness will cancel the Products that have not been received, and process the Products that Doorway to Dorkness has received. Doorway to Dorkness will not take responsibility for incomplete orders.

20.2.4 Doorway to Dorkness issues payment on the basis of details provided by the Customer and shall not be liable for payment made to wrong account due to incorrect details.

20.2.5 The value Doorway to Dorkness offers for your Products may be reduced upon receipt depending on their condition or quantity.

21. Delivery

21.1 Delivery is deemed to take place when Doorway to Dorkness hands over the Product to the Customer.

21.2 Late delivery of Products does not entitle the Customer to do any of the following:

(a) Reject the Products.

(b) Cancel the order.

(c) Withhold payment of any part of the Product contract price.

22. Failed products

22.1 Any Product that fails our testing procedures will be returned (if requested) by Royal Mail Recorded Delivery.

22.2 Once sent, a tracking number can be supplied on request.

22.3 Doorway to Dorkness will not take responsibility for lost or damaged Products among failed Products.

23. Our Rights

Doorway to Dorkness reserves the right to Change the Terms of Use from time to time, and your continued use of the website (or any part thereof) following such change shall be deemed to be your acceptance of such change. If you do not agree to any change to the conditions then You must immediately stop using the website.

24. Third party links

Doorway to Dorkness shall not be responsible for the contents of any third parties, provided to you by a link on the website or otherwise.

25. Cookies and other Technologies

Kindly refer to our cookie policy

Part III (Stores Only)

26. General

The contract between Doorway to Dorkness and you in respect of the Products comes into existence when your order has been accepted by Doorway to Dorkness (or vice versa) in accordance with these Terms of Use.

27. Selling to Doorway to Dorkness

Title of the Products shall pass to Doorway to Dorkness following successful testing and a purchase price having been agreed between Doorway to Dorkness and you.

28. Testing of Products

28.1 While Doorway to Dorkness will make every effort to look after Products left by you for test, they are left at your own risk.

28.2 Products that fail test or are rejected by Doorway to Dorkness for purchase will be held for 14 days for collection. After 14 days Doorway to Dorkness may dispose of them at your expense.